Refund and Returns Policy At Shreeyansh Jewellers, your trust and satisfaction are our top priorities. We do our best to deliver premium quality artificial jewellery safely to your doorstep. To keep your shopping experience safe and transparent, here is our simple Return, Refund, and Exchange policy:
1. 7-Day Return & Exchange Window
- You can request a return or exchange within 7 days from the date your order is delivered.
- We cannot accept any return requests or complaints after 7 days of delivery.
2. Parcel Opening Video is Compulsory (Most Important Rule)
- Artificial jewellery is delicate and can sometimes get damaged during transit. Therefore, it is compulsory for the customer to make a clear, uncut video while opening the courier package.
- If you receive a damaged jewellery piece or if any item is missing, we will not accept the return or refund request without a proper Parcel Opening Video. This rule helps us prevent fraud and protect our genuine customers.
3. Eligibility Criteria for Refund and Returns Policy
- Your return request will only be approved if the jewellery meets the following conditions:
- The jewellery must be completely new, unused, and unworn.
- There should be no scratches, perfume stains, or artificial damages on the product.
- The product must be returned in its original brand tag, jewellery box, and main packaging.
4. Easy Product Exchange
- If you receive a wrong design, wrong size, or a damaged product by mistake, we will exchange it for free.
- To request an exchange, please contact us via WhatsApp or Email within 48 hours of delivery along with your parcel opening video
5. Safe Refund and Returns Policy Process
- Quality Check: Once your returned product reaches our address, our team will inspect its condition.
- Refund Transfer: If the product passes the quality check, your refund will be approved. The refund amount will be credited back to your original payment method (UPI, Net Banking, or Credit/Debit Card) within 5 to 7 working days.
- Cash on Delivery (COD) Orders: If you paid cash to the courier person, you will need to share your bank account details or UPI ID with our support team to receive the refund.
6. Non-Returnable Items
- Jewellery purchased during special sales, mega-discount offers, or “Buy 1 Get 1 Free” promotions cannot be returned or refunded.
7. Contact Us & Registered Address
We are a fully registered e-commerce brand. For any help, you can directly contact us:
Email Support: dabhimanishbhai1@gmail.com
Phone / WhatsApp Support: [7698822744]
Registered Office Address: Turkha road, behind gagis hut, Botad, Gujarat – 364710
8. Refund and Returns Policy FAQs
- How can I track my return order status?
Once you ship the jewellery back to us, you can share the courier tracking ID with our support team on WhatsApp or Email. We will keep you updated about its arrival and inspection status.
- Will I get a refund if the polish of the product fades away later?
No, our return and refund policy is only applicable for products within 7 days of delivery. Issues regarding normal wear and tear or polish fading after use are not eligible for a refund. Please read our jewellery care guide to maintain the shine.
- What should I do if my payment failed but money was deducted?
Do not worry at all. If the amount is deducted from your bank account and the order is not confirmed, the payment gateway will automatically refund the full amount to your bank within 3 to 5 working days.
- Can I cancel my order after it has been shipped?
Once an order leaves our registered warehouse and is handed over to the courier partner, it cannot be cancelled. You will have to receive the package and initiate a return request according to the eligibility criteria.